Policies

Estimate Policy

The website estimate is only a planning range. It is not a final price, confirmed appointment, invoice, or payment agreement. Final scope and price are confirmed after condition, access, size, risk, photos, travel, and requested add-ons are reviewed.

By sending a quote request, the customer agrees that the request is for review only and that the quoted price may change if the real scope is different from the information provided.

Scheduling & Access

Appointments depend on route capacity, daylight, weather, safe access, water/power needs, and confirmed availability. The customer is responsible for providing agreed access, parking, gate codes, vehicle keys when needed, and a reasonably safe work area.

If access is blocked, the vehicle/property is unavailable, or the site is unsafe, service may be delayed, limited, rescheduled, or repriced.

Window Cleaning Policy

• Cracked glass is not cleaned. Cracks, chips, broken seals, damaged screens, bad locks, and unsafe access may be documented and skipped.
• Exterior window cleaning may be rescheduled for unsafe wind, freezing conditions, frozen glass, rain/snow that creates unsafe access, lightning, ice, or unsafe ladder/water conditions.
• Construction glass may require a debris/scratch waiver before blade or scraper work.
• Blade/scraper work is not automatic on every pane. It is used only when visible stuck debris remains and the approved scope allows it.
• Hard-water restoration, acid treatment, glass repair, scratch removal, seal repair, blind repair, screen repair, and unsafe roof access are not included unless separately quoted and approved.
• After opening a window for service, the window is closed, locked unless the customer asks otherwise, and the lock is checked before leaving that room or area. Customers should still complete their own final security check.

Vehicle Detailing Policy

• Please remove personal belongings before the appointment. Questionable belongings will be bagged or set aside rather than thrown away.
• Pre-existing damage, broken trim, fragile buttons, worn interior parts, scratches, dents, rock chips, oxidation, clear-coat failure, and old stains may be photographed before work begins.
• Excessive pet hair, stains, odor, mud, spilled food, or heavy buildup may increase price or require extra review.
• Extraction, odor work, paint correction, ceramic coating, headlight restoration, engine-bay detailing, and specialty services happen only when included in the written scope.
• Permanent stains, odors, scratches, etching, oxidation, or damaged surfaces may improve without becoming perfect.
• Body repair, dent repair, paint repair, mechanical repair, upholstery repair, and window tint installation are not detailing services.

Damage, Photos & Results

Please report suspected service-related damage as soon as it is discovered, preferably within 24 hours, with photos when possible. The concern will be reviewed before responsibility or remedy is determined.

Before-and-after photos may be taken for quote review, proof of condition, proof of work, quality control, damage review, or marketing. Personal details such as plates, addresses, faces, and private items should be avoided or blurred before public use.

Satisfaction Promise

If an area included in the agreed scope was missed, contact us within 24 hours with details and photos when possible. The concern will be reviewed and, when appropriate, a reasonable touch-up of that area may be arranged.

The promise does not cover new soil after service, permanent stains, mineral damage, scratches, pre-existing conditions, unsafe access, excluded work, weather after the review period, or results outside the agreed scope.

Payment

We currently accept cash or check. Payment details are agreed with your written quote. This website does not collect payments or card information.